The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.Īfter upgrading to v4.X, the recorder database will need to be converted and optimized.
Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.Īs more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. View the most updated version of this document here:
Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service.You can download the above instruction before proceeding with password reset form. To expedite your password reset assistance, please provide us with the correct information. *For model number DS-72xxHUHI-Fx, DS-9xxxHUHI-Fx, DS-73xxHUHI-Fx, and Hikvision Kits, password reset process is only available via SADP or iVMS-4200 Client Software. Password reset via iVMS-4200 Client Software We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better. This new procedure is one example of our effort to provide a good technical support service in a timely manner. If the email was sent outside of normal business hours, the reply will be sent on the next business day.įor your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device or have access to a computer on the same network as the device.īy requesting a password reset for your Hikvision product(s) on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action. According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password.Ĭustomer will send the password reset request via Password Reset Request Form below and will allow up to 1 hour to receive a reply during normal business hours (Mon-Fri 6AM-4:30PM PST).
We are providing complete instruction for password reset process. Hikvision USA and Canada Tech support are no longer supporting password reset via phone call. Effective April 20th 2017, to better serve our growing customer base, Hikvision USA and Canada is pleased to announce the new procedure of password reset.
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